Frequently asked questions & Conditions

Good to know

Arrival & Departure

On the day of your arrival your room will be available from 3 p.m. On the day of your departure we ask you to vacate your room by 10:30 a.m.

You can plan your journey to us here, so that you can easily find us: Here, you can find information on how to get here!

Are there bathrobes in the room?

Apart from special offers, bathrobes are included in almost all room categories. Excluded from this are the categories in the guesthouse.

You are welcome to borrow a cuddly bathrobe for a 5.00 € contribution towards expenses of at the reception and use it during your entire stay at Sponsel-Regus.

We have a bath bag with bath towels in every category already provided for you in your room.

Payment

You are welcome to pay your bill in cash or by EC card. Unfortunately, we do not accept credit cards.

Houses & building parts

The buildings "Stammhaus", "Mattstein", "Sonneck" and "Schlössla" are all structurally connected. You can reach the restaurant and all wellness areas without leaving the building.

Pets

We charge a cleaning fee for your darling, please see the current price list. Please note that out of consideration for other guests, we cannot allow dogs in our restaurant. If you are not able to leave your dog alone in your room, please let us know and we will prepare a table for you in a separate room.
In the comfort single rooms and double rooms "Stammhaus" & "Sonneck" as well as the Landhaus Suite & Comfort Suite Mattstein it is possible to bring your dog along. Dogs are not allowed in the other categories.

Inclusive services - What is included in the room price?

We at Landhaus Sponsel-Regus have put together a variety of inclusive services for you. These extras round off your holiday in Franconia – at Hotel Sponsel-Regus – perfectly. Of course, you do not have to pay anything extra for them.

Massage appointments

We recommend that you book your personal wellness appointments well in advance. It may be that there are no more massage appointments available on site.

You are welcome to use our Spa inquiry directly on the website!
Tell us your desired application, the day of the week and the time of day.

Cancellations of wellness treatments are free of charge until 24 hours before the start of the treatment. After that time, we charge 100% of the booked service.

Parking spaces

We have two hotel car parks 20 metres from the hotel entrance. There are enough free parking spaces available.

Please come to the reception first before you park your car. For this purpose, you can simply stop in the short-term parking zone in front of the hotel entrance and check in first.

Smokers

All our rooms are non-smoking rooms in which we ask you not to smoke. Smoking is permitted on the balconies or terraces, as well as in front of the hotel entrance.

Indulgence board

For our indulgence meal within in the framework of our feel-good half board we ask you to arrive at the restaurant between 6:15 p.m. and 7:15 p.m. We have a delicious buffet selection ready for you every day.

Late arrival

If you are in the restaurant until 7:30 p.m., we can offer you the complete evening meal. After that you are welcome to choose from our snack menu with bratwursts and cold dishes.

Within the indulgence board you can always choose a vegetarian dish as well. We also cater for any food intolerances you may have; you are welcome to inform us of this when you book your room.

The restaurant and bar area in our house close at 11:45 p.m..
Last possibility to order drinks is at 11:30 p.m.

Wellness areas

The swimming pool area "Schlössla" is accessible at all times.
Please note that the entire wellness area "Schlössla" is a quiet zone.

Summer opening hours outdoor pool: 8 a.m. to 6 p.m.

Opening hours sauna area "Schlössla":

October to April 12 p.m. to 6 p.m.
May to September 2 p.m. to 6 p.m.
Saturdays (all year round) 12 p.m. to 6 p.m. and 8 p.m. to 11 p.m.

Our family wellness area "Mattstein", as well as the infrared heat cabin there, are at your disposal 24 hours a day with your room key. For the free textile sauna in this area, please contact the reception desk.

Wellness on departure day

You are welcome to use the wellness areas free of charge until 6 p.m. on your day of departure. Please let us know at the reception desk.
Please take the sauna bag and bathrobe from your room and hand them in at the reception before your departure.

Room requests

If you do not request a specific room category in writing, we will reserve a room for you according to availability in one of the houses Stammhaus, Mattstein or Sonneck.
We always try to fulfil your wishes regarding room categories, floors or room numbers.
However, we ask for your understanding that we cannot guarantee this.

If you are not able to take the stairs or if you wish another special feature to your room, please inform us in writing.
For example:
balcony/terrace (not all rooms have a balcony or terrace), bathtub/shower or adjacent rooms.

Room return / Cancellation

If something comes up and you are not able to start your journey, please let us know immediately. This must be in written form, because a phone call alone is not enough.
Up to 12 weeks before your arrival date, cancellation is free of charge.
After that we will try to resell the room in case of cancellation.
If we do not succeed in doing so, we will charge 80% of the accommodation price including breakfast as a cancellation fee.

The same applies if the room occupancy is reduced or changed without prior consultation with us (e.g. double room used as single room).

With a private cancellation insurance, you can insure yourself against almost all eventualities.

Interesting facts about the offer and booking confirmation

The indicated prices per day and person for comfort double rooms, suites or the apartment in the guesthouse are valid for an occupancy with 2 adults. For other constellations please contact us.
Errors and typing errors excepted. In case of doubt our current price list applies.
If the day of the week differs from the date, the date is binding in case of doubt. Please inform us in this case.
If you want a room with a balcony and this is confirmed, this is equivalent to a terrace for us. If you do not wish a terrace, please let us know.
A category offer "Mattstein" can also mean our family room "Mattstein".
The offer is not binding and is valid for the above-mentioned period. Should your period of stay change (e.g. a shortening below the minimum length of stay of a package offer or a shortening to the weekend (Friday to Sunday)), this may lead to a change in the room price. In case of doubt, our valid price list applies.
The offer of wellness use on the day of departure is subject to change and can only be booked according to availability. A booking is not possible if the hotel closes due to company holidays. Presumably not available on 13.12.2020 and 10.01.2021. On these days the Sponsel-Regus closes at 12:00 noon.
Our hotel rooms do not have air conditioning.

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